This is our privacy policy with you.

Privacy Policy

Effective Date: 07 April 2025

This Privacy Policy explains how Lumin XR (“we,” “our,” “us”) collects, uses, and discloses your personal information when you visit or use our website and services (“Services”). By accessing or using our Services, you acknowledge that you have read and agree to this Policy. If you do not agree, you must discontinue using our Services.

1. Who We Are

Lumin XR is a limited company registered under the laws of England and Wales. Our registered address is:
Tanfield Road, Manchester, England, M20 5GF
For privacy-related inquiries, please email: hello@luminxr.co.uk

2. What Data We Collect

2.1 Personal Information
We may collect personal information such as your name, email address, billing details, and other data you provide when creating an account or making a purchase.

2.2 Usage Data
We may collect information about how you interact with our website and Services, including your IP address, browser type, pages visited, and the date/time of your visit.

2.3 Cookies
We use cookies and similar technologies to enhance user experience, analyse traffic, and deliver personalised content. For more information, see our Cookies Policy.

3. How We Use Your Data

3.1 Service Provision
We use your data to operate and maintain our Services, process transactions, and provide customer support.

3.2 Improvements & Analytics
We may analyse your usage data to improve our website, develop new features, and customise user experience.

3.3 Marketing
With your consent (where required by law), we may send promotional emails about our products or third-party offers. You can opt out at any time.

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data only when we have a lawful basis. This may include:
– Your consent, when you sign up for newsletters
– Fulfilling a contract, such as processing payments
– Compliance with legal obligations, e.g., tax or regulatory requirements
– Legitimate interests, such as improving our services or preventing fraud

5. Data Sharing & Transfers

5.1 Third-Party Service Providers
We may share data with trusted third parties who help us provide our Services (e.g., payment processors, hosting providers). They are contractually obligated to keep your data confidential.

5.2 International Transfers
If we transfer your data outside the UK or EEA, we ensure appropriate safeguards, such as standard contractual clauses, to protect your information.

5.3 Legal Requirements
We may disclose data if required by law or in response to valid requests by public authorities.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Afterward, we securely delete or anonymise your data.

7. Your Rights

Under UK GDPR, you have the right to:
– Access and receive a copy of your personal data
– Request correction or erasure of your data
– Object to or restrict certain processing activities
– Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us at: hello@luminxr.co.uk

8. Updates & Contact

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. If you have questions or concerns about this Policy, please email us at hello@luminxr.co.uk.